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QUESTIONS:
1) Q: What are your shipping rates?
2) Q: How do I return an item? (Return Policy)
3) Q: How / where do I track my order?
ANSWERS:
1) Shipping Rates.
U.S. and Canada Shipping Rates: (Delivery is to one Address Only)
For Purchases: U.S. and Canada
Up to $15.00 |
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$5.50 |
$15.01 to $30.00 |
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$7.15 |
$30.01 to $50.00 |
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$8.75 |
$50.01 to $70.00 |
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$11.15 |
$70.01 to $90.00 |
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$13.00 |
$90.01 to $120.00 |
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$19.00 |
$120.01 to $500.00 |
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$25.00 |
$500.01 to $1,000.00 |
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$27.00 |
$1,000.01 - $2,000.00 |
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$37.00 |
Each additional $1,000.00 |
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add $15.00 |
Delivery Outside U.S. and Canada: (Delivery is to one Address Only)
For Purchases: APO / FPO International
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APO / FPO : |
Int'l : |
Up to $15.00 |
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$10.50 |
$25.50 |
$15.01 to $30.00 |
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$12.15 |
$27.15 |
$30.01 to $50.00 |
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$13.75 |
$28.75 |
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$50.01 to $60.00 |
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$16.15 |
$31.15 |
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$60.01 to $70.00 |
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$16.15 |
$46.15 |
$70.01 to $90.00 |
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$18.00 |
$48.00 |
$90.01 to $120.00 |
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$24.00 |
$54.00 |
$120.01 to $500.00 |
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$30.00 |
$60.00 |
$500.01 to $1,000.00 |
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$32.00 |
$62.00 |
$1,000.01 - $2,000.00 |
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$42.00 |
$72.00 |
| Each additional $1,000.00 |
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add $15.00 |
add $15.00 |
Additional Shipping Charges:
:: For Next Day or Express (2-3 days) Delivery - Call 1-800-555.2451
:: Framed Pictures - noted after the item price and added to standard shipping charge.
:: We ship most merchandise within 3 business days after receiving your order.
2) Returns.
Merchandise must be returned within 30 days of receipt of your purchase and include shipping receipt for credit card refund or exchange:
- The merchandise and its box must be in salable condition.
- You receive as a gift the same merchandise you purchased.
- Damaged merchandise can only be exchanged for a replacement.
- For Purchases of White House Christmas Ornaments:
- A re-stocking fee equal to 15% of the total dollar amount of any returned ornaments will be charged for purchases of 26 or more ornaments of the same year.
- Customers who purchase 100 or more White House Christmas ornaments must obtain a Return Authorization Number (RAN) before returning any quantity of ornaments for a refund. Call 1-800-555-2451, and ask for a Customer Service Representative to request a RAN and provide the reason for returning the ornaments and the quantity to be returned. The RAN must appear on the outside of the return shipping package in order to process a refund.
- Customers who purchase 100 or more ornaments after December 17, 2008 will be charged an additional re-stocking fee equal to 5% of the total dollar amount of the returned ornaments.
- This policy applies to all mail orders, website orders, and over-the-counter sales including ornaments picked up at the association’s fulfillment center located in Largo, Maryland.
- There will be no exceptions to this policy.
3) Order Tracking. We do not currently provide en route tracking services for placed orders. We apologize for any inconvenience.
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