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QUESTIONS:
1) Q: Why did the system reject my international credit card?
2) Q: How do I return an item?
3) PRIVACY POLICY
ANSWERS:
1) International Purchases. We apologize that your
purchase may not be able to be processed. Due to tight restrictions on
credit card and billing address verification for purchases using our
website, and the fact that credit cards issued by various institutions
outside the United States and Canada do not use the same verification
process, we may not be able to process your online request.
If you would like there are three additional alternatives for placing your order:
a) You may call in the United States, telephone number 410-553-2813 to reach a White House Historical Association customer service representative. Representatives are available 24 hours a day. Please note this is not a toll-free number.
b) You can send a facsimile (fax) of your order to 410-590-3517.
c) You can mail your request to: White House Historical Association, P.O. Box 96586, Washington, D.C. 20090-6586
For mail and facsimile please provide a description of the product(s) you wish to purchase, the item number, the quantity you wish to purchase, a complete shipping address, your name and a telephone number or email address, the credit card number with the card expiration date.
We will process and ship your purchase as soon as possible using our INTERNATIONAL SHIPPING RATES.
* NOTE: E-mail is a non-secure source of communication. The White House Historical Association strongly advises against sending credit card information in e-mails.
2) Returns. We try very hard to make sure all of our merchandise is in proper condition, and to the customer's complete satisfaction.
For returns, please follow the instructions on the packing receipt included with your order within 30 days of receipt of merchandise. Please return the items to the address below. Enclose a note if you wish replacement and provide your shipping address. Replacements will be sent to you, and your mailing cost will be reimbursed under separate cover.
Mail your items to:
White House Historical Association c/o PDI
9227 Hampton Overlook
Capitol Heights, MD 20743
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