Customer Success Coordinator

We are seeking a dynamic and proactive individual to fill the role of Customer Success Coordinator. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively. The ideal candidate will serve as the primary liaison between our tele-representatives, customers, wholesale partners and internal teams to ensure seamless execution of orders and providing outstanding service to our customers. This role encompasses managing customer service, facilitating web partnership with attention to back-stock and pre-order execution, bulk customer relations, and wholesale business operations. The ability to organize oneself towards short term and long-term priorities is essential.

Key Responsibilities

Customer Service Management:

• Act as the main point of contact for customer service-related inquiries and issues.
• Liaise between tele-representatives and customers to address needs and provide solutions efficiently.
• Coordinate with telereps and warehouse personnel in our fulfillment center when necessary to resolve a spectrum of issues.

Bulk Customer Relations:

• Service all existing bulk customer accounts by facilitating reorders and exploring new business opportunities.
• Collaborate with marketing to address direct marketing and email campaign needs tailored to bulk customers throughout the year.

Wholesale Business Operations:

• Onboard new wholesale partners through email communication and documentation management.
• Manage the relationship with Faire.com, QVC, and other dropship outlets/partners.
• Liaison with ecommerce director.
• Manage communication, preparation, and response to backstock items on the site as well as execution of pre-orders strategies.
• Follow up on pre-order commitments and maintain accurate records of inventory status.
• Includes partnership and communication with retail and publishing teams.

Requirements

• Previous experience in customer service, wholesale management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and experience with CRM software preferred.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and high-pressure situations.
• Proficiency with Shopify interface desired.

If you are a motivated individual with a passion for delivering exceptional customer service and driving wholesale business growth, we encourage you to apply for this exciting opportunity.